EASYJET LOOKS INTO THINGS

MS MCCALL ANSWERS MY COMPLAINT.

Dear Mrs Cordner
I understand how frustrating this situation has been for you and your family. We strive to make travel easy and affordable and clearly your experience was not easy.
I have asked our Head of Customer, Graeme Macleod, to look into this as a matter of urgency and he will come back to you as soon as he can.

I want to assure you this will be taken very seriously. It is never our intention to give our passengers anything other than good customer service.

Regards
Carolyn McCall

MY REPLY

Dear Ms McCall,

Thank you so much. Frustrating comes no-where near describing the devastation this event cause to both my family and the other 12 passengers denied boarding on that morning. One thing that I should have pointed out is that there are 11 grammatical and spelling mistakes in your Customer Service Supervisor’s letter. That’s not good is it?

Regards,
Ann Cordner.